Arlo Camera Not Working? Here’s How to Troubleshoot

Arlo cameras are a popular choice for homeowners looking to enhance their home security. These wireless cameras offer convenience and flexibility, allowing users to monitor their property from anywhere at any time. However, like any electronic device, Arlo cameras may encounter issues that can hinder their functionality. If you find yourself in a situation where your Arlo camera is not working as expected, don’t panic. In this article, we will guide you through some common troubleshooting steps to help you get your Arlo camera back up and running.

Check the Power Source

One of the first things you should do when encountering an issue with your Arlo camera is to check its power source. Ensure that the camera is properly connected to its power adapter or that its batteries are charged if it’s a wire-free model. If the camera is connected via a power adapter, make sure it is securely plugged into an outlet. Additionally, check if there are any loose connections or damaged cables that could be affecting the power supply.

If your Arlo camera uses batteries, try replacing them with fresh ones to rule out any issues with battery life. It’s also worth noting that extreme temperatures can impact battery performance. If your camera is installed in an area exposed to extreme heat or cold, consider relocating it or providing insulation.

Verify Internet Connectivity

Arlo cameras rely on a stable internet connection to function properly. If your camera isn’t working as expected, it’s essential to verify that it has a reliable internet connection. Start by checking if other devices on the same network can access the internet without any problems.

If you’re using a wire-free Arlo camera that connects directly to your Wi-Fi network, ensure that the signal strength between the camera and your router is strong enough for reliable communication. Consider moving your router closer to the camera or using range extenders if necessary.

For Arlo cameras that rely on a base station, ensure that the base station is connected to your router via an Ethernet cable. Check if the Ethernet cable is securely plugged into both the base station and the router. If you’re still experiencing connectivity issues, try power cycling your router and base station by unplugging them for a few seconds before plugging them back in.

Update Firmware and Arlo App

Outdated firmware or an outdated version of the Arlo app can sometimes cause compatibility issues with your Arlo camera. To ensure optimal performance, it’s crucial to keep both the firmware and the app up to date.

To update the firmware, log in to your Arlo account on a computer and navigate to the settings section. Look for any available firmware updates for your camera and follow the instructions provided by Arlo to install them.

Similarly, check if there are any updates available for the Arlo app on your mobile device’s app store. Keeping your app updated ensures that you have access to all the latest features and bug fixes.

Reset Camera Settings

If all else fails, resetting your camera settings can often resolve stubborn issues. Before proceeding with a reset, make sure you understand that this will erase any personalized settings or configurations you’ve made on your camera.

To reset an Arlo wire-free camera, locate its sync button (usually found on top of or inside its battery compartment) and press it for about 10 seconds until its LED blinks amber. After releasing the button, wait for a few minutes for the camera to reboot itself.

For cameras connected to a base station, locate the reset button on both devices (base station and camera) and press and hold it until their LEDs blink blue. Release the buttons once blinking starts, wait for a few minutes until both devices reboot themselves.

After resetting your camera settings, you’ll need to go through the initial setup process again using either the Arlo app or a computer.

In conclusion, encountering issues with your Arlo camera can be frustrating, but by following these troubleshooting steps, you can often resolve the problem on your own. Remember to check the power source, verify internet connectivity, update firmware and the Arlo app, and consider resetting camera settings if necessary. If you’re still unable to get your Arlo camera working after trying these steps, it’s advisable to contact Arlo support for further assistance.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.